Responsible Gaming at puna33

puna33 places a comprehensive suite of player protection tools directly inside your account dashboard — no need to contact support to activate them. Every tool is available instantly, free of charge, and designed to give you meaningful control over your gaming behaviour.

puna33 enforces a strict minimum age of 21 years for all members. This is a non-negotiable policy that applies across every product on the platform — sportsbook, live casino, slots, Domino QQ, and Blackjack — regardless of deposit method or account type.

Age verification occurs at two points in the member journey:

• At registration: All applicants must self-declare that they are 21 years of age or older and confirm acceptance of the Terms & Conditions, which explicitly state the 21+ requirement.
• At KYC verification: Before processing a first withdrawal or upon reaching designated deposit thresholds, puna33 requires submission of a valid government-issued photo ID — such as an Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's licence — that confirms the member's date of birth.

Any account found to belong to a person under 21 years of age will be immediately suspended, all associated funds will be returned to the originating payment method, and any bonus credits will be forfeited. The matter may be referred to relevant authorities where legally required.

Gambling becomes a problem when it begins to interfere with other areas of life — finances, relationships, work, or mental health. Recognising the early warning signs is the first step toward regaining control. puna33 encourages all members to be honest with themselves about their gaming habits.

The following behaviours may indicate that gambling has moved beyond healthy entertainment:

The following questions are adapted from internationally recognised problem gambling screening tools (including the PGSI — Problem Gambling Severity Index). Answer honestly. If you find yourself responding "yes" to three or more questions, we strongly encourage you to activate a self-exclusion period or contact our support team for a confidential conversation.

Self-exclusion is the most powerful tool available to a member who feels their gambling is out of control. When you activate self-exclusion on puna33, the following measures take effect immediately and for the full duration of the chosen period:

• Your account is locked — you cannot log in, deposit, wager, or withdraw
• All promotional emails, SMS messages, and in-platform bonus offers are suspended
• Any remaining balance is preserved and held securely in your account
• Attempts to create a new account under a different username or email address will be detected and blocked through our KYC and device-fingerprint screening
• Upon expiry of the exclusion period, you must actively opt back in — the account does not reopen automatically

Available self-exclusion durations are: 1 month, 3 months, 6 months, 1 year, and Permanent. Permanent self-exclusion cannot be reversed under any circumstances. Short-term exclusion periods cannot be shortened once activated, but can be extended upon request.

puna33 treats self-exclusion requests as the highest-priority support case type. Your request will be processed before any other open support ticket, with zero delays.

puna33's own support team is your first port of call for activating account controls, requesting exclusions, or simply having an honest conversation about your play patterns. But we also recognise that some situations call for independent professional help — and we actively encourage members to reach out to external organisations when needed.

If gambling is causing you distress, financial hardship, or relationship problems, please consider the following resources and options: